Terms & Conditions - Muluk Store

Welcome to Muluk Store (https://mulukstore-ae.com/en).

Please read these terms and conditions carefully before using or purchasing from our website. By using the site or registering an account, you agree to fully comply with these terms. If you do not agree with any part of these terms, please do not use the site.

1. Account and Use Terms

Users must be at least the legal purchasing age in their country of residence (usually 18), or use the site under the supervision of a parent or legal guardian.
Customers must provide accurate information and keep it up to date (such as name, phone number and shipping address).
Customers are fully responsible for keeping their account information and password confidential and for any activity carried out through their account.

2. Products and Medical Information

Muluk Store is your destination for dietary supplements and professional care products. All text and images displayed on the site are for informational and guidance purposes only.
Disclaimer: products and dietary supplements are not a substitute for professional medical advice, diagnosis or treatment. We always recommend consulting a qualified doctor before starting any dietary supplement, especially for people with specific health conditions and pregnant or breastfeeding women.

3. Prices and Product Availability

All prices shown on the site are subject to change at any time without prior notice.
We do our best to ensure the accuracy of prices and stock; however, unintended technical errors may occur. If a product is ordered at an incorrect price or is out of stock, the store has the right to cancel the order and contact the customer to refund the amounts paid in full.

4. Shipping and Delivery

We ship products to the address provided by the customer when placing the order.
Delivery times shown are estimates, and the store is not responsible for delays caused by shipping companies or exceptional circumstances (such as weather conditions).
Customers are responsible for ensuring the shipping address and phone number are correct. Prices are shown in UAE dirhams and include shipping, and shipping is free within the United Arab Emirates. Refusing a shipment without a reason is subject to the Cancellation & Return Policy.

5. Return and Exchange Policy

All cancellations, returns and exchanges are subject to the Cancellation & Return Policy, which prevails in case of any difference.

Due to the nature of the products (dietary supplements and personal care products) and to protect public health, no product whose original packaging has been opened or that has been used can be returned or exchanged, except in the following cases:
- Receiving a damaged or expired product.
- Receiving a wrong product different from what was ordered.
Any problem with the order must be reported after receiving the shipment through the approved contact channels.

6. Intellectual Property

All content available on the site, including but not limited to text, logos, images, designs and software, is the exclusive property of Muluk Store and is protected by intellectual property and copyright laws. Copying or using any content without our prior written permission is strictly prohibited.

7. Changes to the Terms & Conditions

Muluk Store reserves the right to modify, update or change any part of these terms and conditions at any time. Changes take effect as soon as they are posted on this page; please review this page periodically for any updates.

8. Governing Law

These terms and conditions are governed by and interpreted in accordance with the laws and regulations in force in the country where the store's headquarters is located, and any disputes arising from use of the site are subject to the jurisdiction of the competent courts there.